CANCELLATION POLICY


CANCELLATION POLICY & TRAVEL INSURANCE


At Penbroath Retreats, we understand that sometimes unexpected circumstances can arise, leading to the cancellation of your holiday plans. That's why we highly recommend protecting your booking with comprehensive travel insurance. By choosing insurance that covers cancellations, you can have peace of mind knowing that you're safeguarded against unforeseen events and can easily reschedule your stay at our luxurious Cornish cottages. Whether you're a family with children, a couple seeking relaxation, or a member of the general public, we are here to ensure your holiday experience is stress-free from start to finish.


If you need to cancel your stay with us, please let us know as soon as possible.  Unless a vacancy is re-let by the due date, the guest remains responsible for all payments as per our booking conditions.


CANCELLATION TERMS & CONDITIONS


DURATION UNTIL BOOKING     AMOUNT CHARGEABLE

1 WEEKS OR LESS                           100% OF BOOKING

2 WEEKS OR LESS                          90% OF BOOKING

3 WEEKS OR LESS                          70% OF BOOKING

4 WEEKS OR LESS                          50% OF BOOKING

5 WEEKS OR LESS                          40% OF BOOKING



CANCELLATION BY THE PROPERTY OWNER

The property owner will endeavour to make sure the stated property is available for the dates contracted. In the unlikely event the property becomes unavailable and the property owner has to cancel the booking, the property owner will endeavour to find the holidaymaker suitable alternative accommodation. If suitable alternative accommodation cannot be found, the holidaymaker shall be entitled to a full refund. The property owner shall only be liable to return any payments received to date. No compensation or further consequential losses will be reimbursed.